+44 (0)7734 130 422 info@ilestours.co.uk

Frequently Asked Questions

When customers are looking to book with Iles Tours, a few questions come up regularly. We’ve included answers to the most common ones here.

If you can’t find the information you’re looking for, please contact us and we’ll answer promptly.

Where do the tours start?

Because we do tours throughout the North East of England, there isn’t a single starting point for all of our tours. Here’s a summary of the starting locations in each region:

  • Newcastle one-hour tours: Old Newcastle (Newcastle Castle’s Black Gate); Newcastle Quayside (The Redhouse Pub);
  • Newcastle two-hour tours: Earl Grey’s Monument
  • Durham tours: Durham (train) Station
  • Roman Forts of Newcastle: We will meet you at Newcastle Central Station or at your hotel
  • Full-day tours: Following your booking, we’ll contact you and your group to organise transport from your accommodation to the tour location.

Hat’s the easiest way to get to the north east and our tours?

To get to the North East, firstly we suggest Newcastle Airport or the Ferries of the Port of Tyne. Please find details of train stations below.

Newcastle: Newcastle Central Station or Tyne and Wear Metro

Durham: Durham (train) Station

Are the tours suitable for young children or elderly people?

We’ve made every effort to design our tours so that they can be enjoyed by as many people as possible. Some tour routes involve steep hills and uneven paths that are less suitable for people recovering from injuries or who don’t feel comfortable on long-distance walks, which may include older and younger customers.

If you’d like more information about the routes for any of our tours, please contact us

Do you offer gift vouchers?

We provide a range of gift vouchers that can be purchased online through our gift vouchers page. We can provide these as physical gift cards or as a digital voucher.

Do you provide tours in my language?

Though our primary guides only speak English, we can arrange for translators to accompany our tours. Please contact us prior to booking to discuss details.