Privacy Policy

Iles Tours (www.ilestours.co.uk) (“Iles Tours” “we”, “our” “us” to refer to Iles Tours) is a guided tours company operating in the United Kingdom. We offer guided tours, private tours, educational workshops, public talks and experiences.

By accessing our Websites and utilising our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.

This Privacy Policy was last updated on May 25, 2018. We may change this Privacy Policy from time to time so please check back regularly to keep informed of any updates.

Overview

This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of your personal data.

We understand that providing information online involves you trusting us as a company and as a tour operator. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal data you provide us when you visit our Website, book a tour or use our services.

1. Collection of your personal data
2. How we use your personal data
3. With whom we share your personal data
4. How long we keep your personal data
5. Cookies and other web technologies
6. Your rights
7. How we protect your personal data
8. Information concerning minors
9. External links
10. Booking Platforms
11. International transfers
12. Changes to this Privacy Policy
13. How you can contact us
14. Collection of your personal data

Personal data means any information about an individual from which that person can be identified, electronic addresses, date of birth, password and payment information. It does not include data where the identity has been removed or otherwise anonymized (anonymous data).

In the course of our business, we collect and process personal data in different ways. This is usually collected during the booking process either other the phone or online with our online booking platforms. We may collect personal data you give us directly but we also collect data by logging how you interact with our services. For example by using cookies on our Websites.

We may also receive information from third parties who partner with us, as more fully described below.

The personal data we collect about you may include, but is not limited to: your name, email address, postal address, phone number, billing information, survey responses, booking details and other information you may provide about yourself to our Website, and your IP address and web browser software.

You can choose not to provide us with your personal data. However, in general you need to provide us with certain information about you in order to take advantage of many features of the Websites.  For example, initiating transactions on our Website.

• Information that you provide us: as described below, we may receive and store any information you enter on our Website or give us in any other way.
• Information About Others: You will have the opportunity to provide contact and travel-related information for other people through our Website. If you book for someone else with Iles Tours, you will need to submit that individual’s personal data. You must obtain the consent of other individuals prior to providing us with their personal data. If another customer grants you access to their data through a shared booking you should treat that information appropriately.
• Information from Other Sources: We also may periodically obtain information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you visit Iles Tours by “clicking through” from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our Websites or before coming to our Websites, we may collect information such as your username and other information made available to us through those services in accordance with the referring third party’s privacy policy. We will work with our existing partners and potential future partners to improve and personalise your use of our Websites in accordance with the practices outlined in this Privacy Policy.
• Automatic collection of information: We automatically collect some information from your computer or mobile device when you visit Iles Tours. For example, we collect your session data, including your IP address, the navigation software used and the reference site. We may also collect information about your online activity, such as reviewed content, pages visited and searches. We automatically collect this type of information to try to better understand your interests and preferences and to better personalise your experience.

2. How we use your personal data

We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to, offer our tours and services to you, to manage and facilitate booking enquiries and bookings, communicate with you about your booking or use of our Websites and services, to respond to, or follow up on, your comments and questions and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, operate and improve our Websites and services, personalise your experience on our Websites, measure interest in and improve our Websites and services, notify you about promotions and special offers, to let you partake in a prize draw, competition or complete a survey, protect, investigate and deter against fraudulent or illicit activity, unauthorised or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• With your consent.
• Where we need to comply with a legal or regulatory obligation.

3. With whom we share your personal data

Iles Tours may share your information with other parties, including other group companies and the types of third parties listed below. For instance, if we sell or divest our business or any part of it, and your personal data relates to such sold or divested part of our business, or if we merge with another business, we will share your personal data with the new owner of the business or our merger partner, respectively.

Separately, if we are legally obliged to do so, we will share personal data to protect our customers, the site, as well as our company and our rights and property.

• Third-party service providers who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorise third-party service providers to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party service providers have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
• Business partners with whom we may offer products or services in conjunction. You can tell when a third party is involved in a product or service you have requested because their name will appear either with ours or separately. If you choose to access these optional services, we may share information about you, including your personal data, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary:

• to comply with legitimate and enforceable subpoenas, court orders or other legal process; to establish or exercise our legal rights; to defend against legal claims or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us;
• to investigate, prevent or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property or safety of TripAdvisor, our customers or others and in connection with our Terms of Use and other agreements or
• in connection with a corporate transaction, such as a divestiture, merger, consolidation or asset sale or in the unlikely event of bankruptcy.

Other than as set out above, you will be notified when personal data about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our Website receives. This information does not contain any personal data.

4. How long we keep your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or statutory reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

5. Cookies and other web technologies

We collect information via cookies and other similar technologies (such as web beacons). Cookies are small text files that are automatically placed on your computer or mobile device when you visit a website. They are stored by your internet browser. Cookies contain basic information about your use of the internet. Your browser sends these cookies back to our Website every time you visit it, so it can recognise your computer or mobile device and personalise and enhance your browsing experience.

You can find more details about what cookies and similar technologies (such as web beacons) we use in our Cookies Policy.

You can also find out more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them at websites such as www.allaboutcookies.org and www.youronlinechoices.com/uk.

6. Your rights

You can contact Iles Tours at any time requesting us to delete your information.   We will archive your information, then delete it, removing your personal data.

In accordance with applicable law, you may have the right of access, the right of rectification, the right to erasure, the right to restrict processing, the right to data portability and the right to object. Please find below more details and information on how and when you can exercise your rights. We will respond to your request within one month, but have the right to extend this period with two months.

In accordance with applicable law, you may have the following rights with regard to your personal data:

• The right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• The right to request to correct your personal data if it is inaccurate. You may also supplement any incomplete personal data we have, taking into account the purposes of the processing.
• The right to request deletion of your personal data if:
  • your personal data is no longer necessary for the purposes for which we collected or processed them; or
  • you withdraw your consent if the processing of your personal data is based on consent and no other legal ground exists; or
  • you object to the processing of your personal data and we do not have an overriding legitimate ground for processing; or
  • your personal data is unlawfully processed; or
  • your personal data has to be deleted for compliance with a legal obligation.
• The right to object to the processing of your personal data. We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal data to establish, exercise or defend a legal claim.
• The right to restrict the processing of personal data, if:
  • the accuracy of your personal data is contested by you, for the period in which we have to verify the accuracy of the personal data; or
  • the processing is unlawful and you oppose the deletion of your personal data and request restriction; or
  • we no longer need your personal data for the purposes of processing, but your personal data is required by you for legal claims; or
  • you have objected to the processing, for the period in which we have to verify overriding legitimate grounds.
• The right to data portability. You may request us to receive the personal data that concern you. You may also request us to send this personal data to a third party, where feasible. You only have this right if it regards personal data you have provided us, the processing is based on consent or necessary for the performance of a contract between you and us, and the processing is done by automated means.

To exercise your rights you can file a request by email to info@ilestours.co.uk .

You will not have to pay a fee to access your personal data (or to exercise any of the other rights described in this Privacy Policy). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.

7. How we protect your personal data

We want you to feel confident about using Iles Tours, and we are committed to protecting the personal data we collect. While no website can guarantee perfect security, we have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal data you provide us against unauthorised or unlawful access, use of disclosure and against accidental loss, damage, alteration or destruction.

For example, only authorised employees are permitted to access personal data, and they may do so for permitted business functions. In addition, we use encryption when transmitting your personal data between your system and ours, and between our system and those of the parties with whom we share sensitive information, and we employ firewalls and intrusion detection systems to help prevent unauthorised persons from gaining access to your personal data.

8. Information concerning minors

Iles Tours is a tour company that provides guided walking tours. We do not allow persons under the age of 16 to book tours or attend tours without a adult parent or guardian. If a person whom we know is under 16 years of age sends us personal data, we will delete or destroy this information as soon as reasonably possible.

9. External links

Our Website may include links to third party websites, plug-ins and applications. If you access other websites from the links provided on our Website, the operators of those websites may collect or share information about you. This information will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We do not control these third-party websites and recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using and disclosing personal data.

10. Booking Platforms

Iles Tours utilises Viator, TripAdvisor Experiences and Checkfront as booking platforms the operators of those websites may collect or share information about you. This information will be used by them in accordance with their privacy policy, which may differ from our Privacy Policy. We do not control these third-party websites and recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using and disclosing personal data.

11. International transfers

Your personal data may be stored or transferred to countries outside the European Economic Area for the purposes described in this Privacy Policy. When we store or transfer your personal data outside the European Economic Area, we take the following precautions to ensure that your personal data is properly protected.

Whenever we store or transfer your personal data outside the European Economic Area, we will do so in accordance with applicable law and we will ensure a similar degree of protection is afforded to it by implementing appropriate safeguards. Transfers of personal data are made:

• to a country recognised by the European Commission as providing an adequate level of protection; or
• to a country which does not offer adequate protection but whose transfer has been governed by the standard contractual clauses of the European Commission or by implementing other appropriate cross-border transfer solutions to provide adequate protection.

By using our services, you understand that your personal data may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy.

12. Changes to this Privacy Policy

Iles Tours may change or modify this Privacy Policy from time to time. We will note the date that revisions were last made to this Privacy Policy at the first page of this Privacy Policy, and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided us or by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.

13. How you can contact us

If you have any questions or complaints about the processing of your personal data by us, please contact us at info@ilestours.co.uk . You may also have the right to lodge a complaint to the supervisory authority about the way we process your personal data. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us in the first instance.

Our full details are:

Iles Tours

46 Fenham Hall Drive

Fenham

Newcastle Upon Tyne

Tyne and Wear

NE4 9UU

Attn: Alexander Iles – CEO/ Founder.
Email: info@ilestours.co.uk